IMPORTANT NOTICE REGARDING ELECTRONIC PAYMENTS MADE ON OR AFTER MAY 17, 2017. EACH TRANSACTION IS LIMITED TO $499.99 WITH THE EXCEPTION OF E-CHECKS IN WHICH THERE IS NO LIMIT ON THE TRANSACTION AMOUNT. THIS CHANGE WAS MANDATED BY OFFICIAL PAYMENTS.
The processing fee for electronic checks and debit cards remains unchanged at $1.00 per transaction. The processing fee for credit card transactions also remains unchanged at $2.95 per transaction.
IF YOU MAKE A PAYMENT VIA THE WEBSITE OR MOBILE PLATFORM, WHEN YOU ENTER YOUR ACCOUNT NUMBER, DO NOT INCLUDE THE DASH “-“. FOR EXAMPLE, IF YOU ACCOUNT NUMBER WAS 1234567-001 YOU WOULD ENTER YOUR ACCOUNT NUMBER AS 1234567001.
If you’re making a payment after your final payment date, please call customer service at 828-695-4301 and give the representative your confirmation number. Failure to contact customer service after making a payment after your final payment date could result in disconnection of service.
You may also pay your utility bill by phone by calling 888-272-9829. Once your call is connected, select option 3 and enter jurisdiction code 3887. There is a nominal fee for this service.